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Volaris Airlines, a Mexican low-cost airline, was established in 2004 and is headquartered in Mexico City. The airline operates a network of domestic and international flights, serving over 70 destinations across Mexico, the United States, Central America, and South America. Volaris specializes in point-to-point travel, focusing on providing affordable and flexible flying options for both leisure and business travelers.

Volaris, with a fleet comprising 44 Airbus A319s, 84 Airbus A320s, 43 Airbus A321s, and 1 Airbus A320neo, is consistently expanding both its aircraft fleet and the number of destinations it serves each year.

Volaris offers multiple check-in options to suit different preferences. Online check-in is available from 72 hours up to 1 hour before departure for domestic flights and up to 2 hours for international flights. Similarly, mobile check-in can be done via the Volaris app for added convenience. For those who prefer to check in at the airport, counters and kiosks are readily available.

On Volaris flights, each passenger is allowed one piece of hand luggage, such as a bag, wheeled suitcase, or duffel bag, with a maximum size of 55 cm x 40 cm x 25 cm and a weight limit of 10 kg. Passengers can also bring one personal item like a purse or laptop bag. Checked baggage allowances depend on the fare class and route, with options to purchase additional baggage as needed.

For sports equipment such as golf bags, bicycles, surfboards, or diving gear, an additional fee applies. Items like coats, umbrellas, and diaper bags, as well as mobility aids such as wheelchairs, crutches, and strollers, are not included in the cabin baggage allowance.

Passengers can select their seats during booking or via online check-in. Options for extra legroom and preferred seating are available for an additional fee.

Volaris, operating primarily narrow-body Airbus aircraft, provides different legroom options to ensure comfort on all flights: 29-31 inches in Economy Class and more spacious options available for an additional fee. During the check-in process, passengers can also select seats with extra legroom for an additional fee.

Volaris offers a buy-on-board service for meals, snacks, and beverages. Passengers with special dietary requirements can request specific meals by notifying Volaris at least 24 hours before their flight​.